Union County and Monmouth County are now using 14 Oranges’ Info Grove self-managed mobile app service to engage citizens politically. Both counties have recognized the need to provide political content on the digital screen of the public’s choice in order to increase engagement.
Mobile-First Political Engagement
As government communication is becoming increasingly mobile, Union County and Monmouth County have adapted quickly to this transition. Both counties are using the app to provide election-related information to help citizens in a variety of ways. Most important is that they are helping citizens determine whether they are registered and where to vote, view district maps, and review candidates.
How Info Grove Helps Political Communication
The app acts as an all-in-one stop for political events, dates, and information. Union County and Monmouth County will be able to continuously update and add content using Info Grove’s backend content management system. This allows non-technical staff to edit their app and fill it with new content every election year to keep the app up to date.
Mobile App Features
Voters can view candidate promises and objectives, review past elections, and access PDF resources. This means that citizens will have improved access to information to help them make informed decisions. Both counties even go as far as to assist military and overseas Americans who aren’t physically present to cast their ballot.
Interested in learning how a mobile app can help your political objectives? Contact us today for a free online demonstration!
14 Oranges CEO Sylvain Marcotte spoke on Evolution Radio about the value of mobile apps for governments. 14 Oranges has deployed apps for governments serving a variety of functions, from citizen engagement apps for the City of Surrey, to mobile workforce management apps for the City of Richmond. Listen to the latest edition of plugged in podcast below.
Interested in mobile app statistics from 2017? Check out our infographic here.
The Canadian Association of Municipal Administrators, or CAMA, met last week in Gatineau, Quebec for their annual convention, and I had a steady stream of booth traffic, all with an interest in mobile-first solutions for solving two municipal issues close to my heart:
Municipal government administrators have a keen sense of urgency. They must temper the expectations of council, and at the same time, marshal the bureaucracy of government to achieve tangible results. As speaker after speaker attested, it’s not an easy job. Even Pinball Clemons, one of the most charismatic and bold speakers I’ve had the honour to enjoy, had to pull out all the stops to share his message of service, and seeking to find the “Sweeeeet spot.”
The sweet spot is that moment when the CAO’s job works to everyone’s satisfaction. Council is happy, the bureaucracy is functioning smoothly and citizens are satisfied. He likened it to the swing the Jose Bautista made that preceded the legendary bat flip. After striking out multiple times that game, Jose kept swinging. And when he connected, there was no doubt.
14 Oranges, to steal Pinball’s baseball analogy, makes bats for CAOs. They are forgiving and easy to swing. They can be customized to add weight, or tempered to be easy to control, but when they are used effectively, we help CAOs hit home runs out of the park.
Mobile apps offer a measurable and direct way for governments to engage, transact and deliver services to the public. I speak with Alex Knight from BCIT on the value of government mobile apps for constituents, including emergency scenarios.
The City of Richmond, British Columbia, launches Metro Grove, 14 Oranges’ mobile-first app service for managing field workers. Part of Richmond’s innovative Digital Strategy, the app will drive increased inspection efficiency making for a more business friendly and smarter city.
The City of Richmond has launched a new mobile app to increase the efficiency of its building inspectors. The mobile application, based on the Metro Grove Mobile Workforce Management Service provided by Richmond-based 14 Oranges, allows inspectors to perform and file an inspection from their smartphone instead of the current mixture of paper and interactive voice response (IVR) based systems.
The new app is part of a broad initiative rooted in Richmond’s innovative Digital Strategy, which was approved by City Council in 2015. The goal of the strategy is to integrate the Cities’ systems using a middleware approach, dubbed the Digital Nervous Ecosystem and enhance customer service and improve efficiency through the use of new digital technology. This application is one of a part of a series of initiatives that will help improve the way the City of Richmond meets the needs of the public and businesses operating in the City.
The app provides a simple, straightforward way for Richmond’s building inspectors to view their respective inspection task list for the day on their smartphone of choice and input, post, and synchronize their results and comments to the existing inspection management system. This app simplifies the current approach of handwriting inspection results in the field that in-office clerks input later or navigating IVR trees to feed the information back into the City.
“Contractors and trades will be able to get almost instantaneous feedback of the inspection results and remediate any reported deficiencies sooner,” said Malcolm Brodie, the Mayor of the City of Richmond, “Overall, this enhances the customer experience and satisfaction, demonstrating that Richmond is a business-friendly city.”
The smartphone technology, developed against the 14 Oranges (https://www.14oranges.com) Metro Grove Mobile Workforce Management Service, delivers a persistent and stable connection to the legacy backend systems for data retrieval and updates enabled by Richmond’s Information Technology Department. As well, the mobile platform provides easy and uncluttered navigation between screens. This enables the inspectors to complete their assignments quickly and efficiently.
About the City of Richmond
The City of Richmond is BC’s fourth largest municipality with a vision “to be the most appealing, livable and well-managed community in Canada.” An Official Venue City of the 2010 Olympic Winter Games, Richmond is internationally acclaimed for its cultural diversity, healthy lifestyles, and natural environment. Home for Vancouver International Airport, deep sea port facilities, and the Canada Line, Richmond is a global centre for transportation, trade and distribution. The City of Richmond has received numerous provincial, national and international accolades for innovation and excellence in service delivery and local government administration.
Media Contact: Ted Townsend
Director, Corporate Communications and Marketing, City of Richmond Tel: 604-276-4399, Cell: 604-516-9585 Email: TTownsend(at)richmond(dot)ca
About 14 Oranges
14 Oranges is a leading provider of turnkey mobile application services to support the efficient management of mobile workforces. Headquartered in Richmond, BC with offices in Ottawa and Halifax, 14 Oranges sells its services to government agencies and medium to large enterprises who are dependent on mobile workforces. 14 Oranges’ mobile application services brings a mobile-first design approach, allowing mobile workers to use their own smartphones to stay on-task, minimize drive time and increase valid data capture. Managers realize an immediate ROI both in terms of worker efficiency and the ability to manage more workers from a single interface.
A July 2013 Deloitte University Press article shared the following 5 ways for how mobile application deployment can improve the productivity of government mobile workers:
Reduce time spent on data entry
Enable better situational awareness for frontline employees
Enable work from any location
Improve accuracy and reduce the effort involved in performing tasks
Enhance collaboration and data sharing among employees/agencies
Depending on the workflow of the job being performed, the Deloitte article suggests as much as a 45% improvement in productivity for the workers involved. The Deloitte article focused on workflows for caseworkers, emergency responders and the police. At 14 Oranges we have focused on mobile applications for inspectors as our primary target market based on our work with the BC Safety Authority, an agency that performs inspections on all manners of electrical and mechanical devices, including boilers, elevators and amusement rides. Our Mobile Workforce Management Service addresses each of the five key value points above with the following feature sets:
Deliver simplified, customizable forms to mobile inspectors for rapid data entry
Provide heads-up maps for managers and inspectors to find the next inspection site
Complete workflow and schedule visibility in both offline and online modes
On-device data validation and required data enforcement
Push notifications to field workers with important updates
Our experience with the BC Safety Authority points to a 40% improvement in productivity, and an improvement in the job satisfaction of the mobile workforce. Being able to do a job well apparently makes a job more pleasant! Who would have thought that!? Not to mention the added benefit of being able to serve more businesses and the public in a given day helps to highlight how government processes, no matter how onerous they appear, don’t have to take forever to complete.
Any a happy, well served public tends to re-elect their officials! Food for thought if your council is up for re-election this year.
Both Sylvain and I will be attending the GMIS Event in Atlantic City at Caesar’s Palace, starting on Monday August 14, 2015 and look forward to sharing our solution with CIOs from across governments in the US next week. See you there!